The challenge

A charitable trust managing 100 phones across its workforce faced mounting administrative challenges. High staff turnover required devices to be manually reset, reconfigured, and reissued to new employees. This process was time-consuming for their IT team, often taking hours for each device, and significantly increased operational costs.

The solution

Merge Communications deployed Samsung Knox, a robust Mobile Device Management (MDM) platform, to streamline the trust’s device management processes. With Samsung Knox:

• Automated Device Setup: Devices could be factory reset and reconfigured with just a single click, drastically reducing IT involvement.
• Centralised Management: The IT team gained a unified platform to monitor, manage, and secure all devices remotely.
• Predefined Policies: Devices were set up with preconfigured apps, security protocols, and user settings, ensuring consistency across the workforce.
• Remote Wipe Capability: Devices could be securely wiped and reset when employees left, protecting sensitive data while ensuring quick reissuance.

By leveraging Samsung Knox's powerful automation and remote management tools, the trust was able to eliminate manual processes and reduce human error, saving hours of administrative effort.

The results

• Significant Time Savings: Device resets and reconfigurations now take minutes instead of hours.
• Reduced Operational Costs: Fewer IT resources are required for device management.
• Minimised Downtime: Devices are ready for redeployment faster, ensuring the workforce remains productive.
• Enhanced Security: Remote wiping protects data integrity, even in cases of staff turnover.