Case study:

Hospitality group ensures accuracy with MDM

“MDM keeps everything aligned— menus, orders, recipes. It’s seamless.”

Hospitality Group Owner

The challenge

A chain of 25 restaurants and cafes struggled with maintaining accuracy and efficiency across locations. Issues such as incorrect orders, outdated menus, and food wastage affected operations and customer satisfaction.

The solution

Merge Communications implemented Samsung Knox, a Mobile Device Management (MDM) platform, to ensure seamless operations. With Samsung Knox:

Automatic Updates: Devices stayed up-to-date with core apps and menu changes.
Centralised Management: Menus, recipes, and order systems were synchronised across all locations.
Error Prevention: Standardised device setups eliminated discrepancies in operations.

This approach kept the business aligned, accurate, and efficient.

The results

Improved Accuracy: Correct orders and updated menus reduced errors and wastage.
Operational Efficiency: Centralised management saved time and resources.
Customer Satisfaction: Consistent service quality across all locations.

Take control of your mobile fleet today

Managing company devices does not have to be complicated or costly. With Samsung Knox MDM, powered by Merge Communications, you can secure, track, and control your mobile fleet with ease—saving time, reducing risk, and cutting IT costs.

Try Samsung Knox free for 30 days and experience the benefits firsthand.

✅ Manage up to six devices during your free trial

✅ No credit card required

✅ Expert set up support from Merge Communications

About us

Founded by Paul Butterworth and Peter Flowers, Merge Communications brings decades of expertise in office, communications, and digital technology. With a shared commitment to customer-centric service, our founders envisioned a business that empowers clients to operate efficiently and profitably. From the outset, our mission has been to exceed customer expectations through quality, reliability, and exceptional service and support.

Free trial terms and conditions

Free trial is for a period of 30 days, commencing from the initial set up date.
Free trial is limited to a maximum of six devices.

Contact

0800 77 55 33