Case study:
Trucking firm minimises
downtime with MDM
“That’s my worst nightmare—I can’t have trucks parked up.”
Trucking firm owner
The challenge
In the fast-paced logistics industry, downtime is unacceptable. A trucking company faced a critical issue when their custom tablets failed, leaving drivers unable to operate efficiently. This created costly delays and operational vulnerabilities.
The solution
Merge Communications implemented Samsung Knox, a Mobile Device Management (MDM) solution, to streamline device recovery and reduce downtime. With Samsung Knox:
- Quick Replacements: Replacement tablets were configured remotely, ensuring minimal delays.
- Centralised Rebuilding: Custom apps and settings were restored without requiring physical intervention.
- Seamless Deployment: Drivers were back on the road quickly, maintaining productivity.
This efficient, scalable solution ensured the trucking firm could keep operations moving, even during unexpected technical failures.
The results
- Reduced Downtime: Drivers resumed work with minimal disruption.
- Improved Efficiency: Remote configurations eliminated delays from manual setups.
- Business Continuity: Operational flow was preserved, even during emergencies.
Take control of your mobile fleet today
Managing company devices does not have to be complicated or costly. With Samsung Knox MDM, powered by Merge Communications, you can secure, track, and control your mobile fleet with ease—saving time, reducing risk, and cutting IT costs.
Try Samsung Knox free for 30 days and experience the benefits firsthand.
✅ Manage up to six devices during your free trial
✅ No credit card required
✅ Expert set up support from Merge Communications
About us
Founded by Paul Butterworth and Peter Flowers, Merge Communications brings decades of expertise in office, communications, and digital technology. With a shared commitment to customer-centric service, our founders envisioned a business that empowers clients to operate efficiently and profitably. From the outset, our mission has been to exceed customer expectations through quality, reliability, and exceptional service and support.
Free trial terms and conditions
- Free trial is for a period of 30 days, commencing from the initial set up date.
- Free trial is limited to a maximum of six devices.
Contact
0800 77 55 33
info@merge.nz
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